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OPI’s Strategic Outsourcing Due Diligence services provide guidance and support to successfully transition and manage strategic outsourcing - across the entire outsourcing lifecycle.
No matter whether a client is evaluating outsourcing as a potential strategy for the business, or whether the business is already outsourcing but hoping to find a better way to manage the provider relationship, OPI’s Strategic Outsourcing Management professionals can provide the necessary analysis, tools, and guidance to ensure outsourcing’s success.
Our due diligence and outsourcing readiness assessment provides key insights about process suitability for outsourcing, phasing and roll-out timelines, risk management, and expected value propositions. We meet with key personnel throughout the organization, collect important metrics about current state performance, and benchmark key process indicators (KPIs) against peer performance. Experience shows that in addition to analysis of these efficiency and effectiveness measurements, a number of more qualitative considerations - such as cultural acceptance of outsourcing, leadership support, and the strength of existing change management programs - also factor into outsourcing's value proposition. With this holistic understanding of each client’s business, unique goals, and culture, we advise on readiness for outsourcing, suggest the ideal scope and scale for outsourcing, discuss possible phasing consideration, and draw attention to key risks that must be managed throughout the transition.
Should an organization have already adopted outsourcing, we also work with clients to assess the health of existing outsourcing relationships and to help them improve upon their current strategies. Success with outsourcing often correlates with the level of partnership, communication, and trust that a client has with their provider, and vice versa. There are a number of strategies that can be worked into the relationship structure, contract, and management activities to better align goals and incentives. These can include the introduction of key risk tracking and management mechanisms, gainsharing, or even strengthened governance programs.
No matter what stage you are at in your outsourcing journey, there is always room for improvement. By working with OPI’s highly-skilled, experienced outsourcing strategy professionals, you can gain new insight and direction for the future of your business.
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