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OPI’s Quality team ensures delivery of the highest levels of service across all aspects of the client engagement - from customer satisfaction, to ISO compliance, to OPI’s Towers of Excellence, to Six Sigma based process reengineering. The Quality team provides oversight, guidance, training, and consultation to every client engagement in order to monitor performance and provide ongoing process transformation.
While a sizable portion of the Team’s responsibilities include the measurement and tracking of process performance, client delivery Service Level Agreements (SLAs), as well as ISO and other similar Quality-specific compliance, the Team’s most visible responsibilities relate to process reengineering. OPI’s Quality team is the internal champion of OPI’s Six Sigma and Towers of Excellence programs. It is through their dedication to continuous improvement that we have built a team of Black and Green Belt Six Sigma certified professionals who are now part of every client engagement. Further, OPI’s Quality professionals monitor industry trends to ensure our professionals, company-wide, are trained and up-to-date on best practices, while offering consulting and project management on process optimization initiatives.
Our Quality team members join OPI with significant expertise in process improvement and/or finance and accounting best practices. Most join with a degree, or related experience, in Business, Strategy, or Operations, while many bring Six Sigma, PMI, and other related industry certifications.
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