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 Outsourcing offers a unique combination of capabilities – including functional expertise, process improvement experience, and change management knowledge – that provides the necessary skills and tools for business process redesign.
Business process redesign is a key lever for companies on the journey to best-in-class operations. Companies with well functioning processes may simply be looking for incremental process improvements – such as redistributing work to eliminate bottlenecks, or developing new instructions for common exceptions. For these companies, business process redesign can result in real and significant gains in efficiency and effectiveness.
However, such incremental adjustments may not be enough for companies that are struggling to support the changing needs of the business. These companies can leverage business process redesign as a way to introduce significant and structural operational improvements – such as the geographical consolidation and adoption of a shared services model, or the standardization of a process across multiple, newly-acquired business lines.
No matter the scope or scale of reengineering, OPI clients benefit from our customized and measured approach to business process redesign. Our methodology, which is based in Lean Six Sigma, works to both integrate best practices and effectuate ongoing, incremental improvements. We thoroughly consider the upstream and downstream impact on people, process, and technology, and manage the change process to both mitigate risk and ensure coordination throughout the client organization.
The end results are finance, accounting, and analytics functions that not only operate more efficiently and effectively, but that are able to meet the changing demands of the business.
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